Perguntas Frequentes
Change MT4/5 Investor Password
In order to change your MT4/5 investor password, please login to your Client Portal and then click on...
Change MT4/5 Password
In order to change your MT4/5 password, please login to your Client Portal and then click on Accounts...
What does the ‘Market Closed’ error message mean?
This error indicates that you’re trying to trade out of trading hours, which means there are no valid...
What does the ‘Old Version’ error message mean?
This error occurs when your platform isn’t up to date and is no longer compatible with our servers....
What does the ‘Off Quotes’ error message mean?
This error occurs if your terminal loses internet connection suddenly while you’re placing, modifying, or closing an order.
What does the ‘Trade Context is Busy’ error mean?
This error is a problem that arises on your terminal, not on OneRoyal servers. The main reason behind...
Why is my platform not working?
The connection green bars in the bottom right-hand corner of the platform are an indication of a successful...
I keep getting a ‘No Connection’ error on the platform. What should I do?
Left-click on the error message in the bottom-right corner of the platform. Click on “Rescan Servers” to find...
Why was my Trailing Stop not executed?
Trailing Stops only remain active as long as you’re logged into the platform. If you set a trailing...