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I keep getting a ‘No Connection’ error on the platform. What should I do?
Left-click on the error message in the bottom-right corner of the platform. Click on “Rescan Servers” to find...
Why was my Trailing Stop not executed?
Trailing Stops only remain active as long as you’re logged into the platform. If you set a trailing...
How can I see the Open Price, Stop Loss and Take Profit levels for my order on the Chart?
Navigate to the ‘Tools’ tab, select ‘Options’, click on the ‘Charts’ tab, then tick on ‘Show Trade Levels’,...
What do the prices on the top of my chart mean?
The prices that appear on the top left corner of the chart indicate the OHLC which stands for...
How do I show the Chart tabs at the bottom of my Chart?
Navigate to “View” and then select “Charts Bar” . You should then see a tab for each chart window below...
How do I open multiple charts on the platform?
You can open as many charts as you want by clicking on the “New Window” tab under the...
How do I scroll back to view historical prices?
Make sure that the ‘Auto Scroll’ feature on your platform is disabled. This button is located next to...
How can I add alerts?
Right-click anywhere in the “Chart” window for the instrument you wish to place an alert on. Hover the...
What do I use the Terminal window for?
In the “Terminal” window, you can keep track of the trades you’ve opened by clicking on the “Trade”...